Delivery of age restricted items will be to the address on the shipping label, to a redirected address designated by the customer, or the reception of a commercial building. Valid photographic ID of the recipient will be required upon delivery. An age restricted item can be delivered to another adult over the age of 18 at the same address.
We take our responsibility in relation to the sale of age-restricted items extremely seriously. To confirm the recipient is over 18 years, valid photographic ID with a date of birth may be required upon delivery. The driver will input your year of birth into their device and may then require an ID check to complete the age verification process. The driver will not record any other information, take photographs of your ID document or be able to access your information once the delivery is complete. The year of birth is stored securely in our systems in order for us to ensure that any legal obligations with respect to age verification have been met and will be deleted according to our retention policy.
Delivery to a locker, pick-up point or nominated safe place location is not available for these items. If there is nobody at the address aged 18 years or over, who can show valid photo identification and accept the package at the delivery address, the item will be returned to GRP for re-delivery the following day.
If your order is being delivered to a commercial address or residential apartment block, the receptionist, concierge, or mail room attendant receiving your parcel, must provide a valid photo ID, showing they are aged 18 or over. If they can't, the parcel will be returned to Amazon for re-delivery the following day.
Photo identification accepted by GRPALCO:
- A passport
- A European Union or United Kingdom (photocard) driving licence
- Ministry of Defence Form 90 (a defence identity card issued to serving military)
- National Identity card issued by European Union Member State (other than the United Kingdom), and Norway, Iceland, Liechtenstein or Switzerland
- A biometric immigration document (issued by The Home Office to individuals going through different stages of the immigration process as a residence permit)
- A photographic identity card bearing a national Proof of Age Standard Scheme (PASS) hologram